Shipping policy
Shipping Cost and Delivery Time
| Shipping Method | Price | Delivery Estimate |
|---|---|---|
| Standard Shipping (USPS Ground Advantage) | $6.00 | 3–5 business days after processing |
| Priority Shipping (USPS Priority Mail) | $12.00 | 2–3 business days after processing |
| Free Standard Shipping | Free | Orders $35+ |
We offer flat rates for shipping options as well as free standard shipping on qualifying orders of $60 or more (before taxes and after discounts, where applicable).
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day.
During new product launches, promotions, or holidays, processing times may be longer than usual.
Once your order has been processed, you'll receive a shipping confirmation email with tracking information.
Please note that processing time is separate from shipping transit time.
Shipping Destinations
We currently only ship within the United States.
Order Tracking
Once your order ships, you'll receive an email containing your tracking number so you can follow your package's progress.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or shipped.
If an order has already been shipped, we are unable to change the delivery address.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before they can be reshipped.
Lost, Delayed, or Stolen Packages
Once an order has been shipped and accepted by the carrier, The Cap Cafe is not responsible for delays caused by the shipping carrier, weather conditions, customs, or circumstances outside of our control.
Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.
If you believe your package has been lost or stolen after delivery, we recommend contacting the shipping carrier and checking with household members or neighbors.
We are happy to assist by providing tracking information or documentation if needed.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damaged package and item(s). You can refer to the Return and refund policy page for further details.
If you have any questions about your order, please contact us at shopcapcafe@gmail.com