Privacy policy
Privacy Policy
Last updated: July 7, 2026
The Cap Cafe ("we," "us," or "our") operates this online store and website, including all related information, content, features, products, and services (collectively, the "Services") to provide you with a curated shopping experience.
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, we may collect the following types of personal information:
Contact Information
Including your:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Payment Information
Including:
- Payment card information
- Billing details
- Transaction information
- Payment confirmations
We do not store your full payment card information. Payments are processed securely by Shopify and authorized third-party payment processors.
Account Information
If you create an account, we may collect:
- Username
- Password
- Account preferences
- Saved information associated with your account
Order Information
Including:
- Products purchased
- Items added to your cart
- Order history
- Returns, refunds, and exchanges
- Shipping information
Communication Information
Information you provide when you contact us, including customer service messages, questions, feedback, reviews, or other communications.
Device and Usage Information
Including:
- IP address
- Browser type
- Device information
- Network information
- How you interact with our website
How We Collect Personal Information
We may collect personal information from:
Directly From You
When you:
- Create an account;
- Place an order;
- Subscribe to communications;
- Contact customer support;
- Submit reviews or feedback.
Automatically Through Our Website
When you browse our website, we may automatically collect information through cookies and similar technologies.
From Service Providers
We may receive information from third-party providers that help us operate our business, such as payment processors, shipping providers, analytics providers, and Shopify.
How We Use Your Personal Information
We may use your information for the following purposes:
To Provide and Improve Our Services
Including:
- Processing and fulfilling orders;
- Processing payments;
- Shipping products;
- Managing returns and refunds;
- Providing customer support;
- Improving our website and shopping experience.
Marketing and Communications
We may use your information to send updates, promotions, product announcements, and other marketing communications where permitted by law.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
Security and Fraud Prevention
We may use your information to:
- Verify transactions;
- Prevent fraud;
- Protect our customers and business;
- Maintain website security.
Legal Compliance
We may use your information when necessary to:
- Comply with applicable laws;
- Respond to legal requests;
- Enforce our Terms of Service;
- Protect our rights and the rights of others.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze website traffic, and improve your shopping experience.
Cookies may be provided by Shopify or third-party service providers that assist us with website functionality, analytics, advertising, and marketing.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
How We Share Personal Information
We may share your personal information with trusted third parties when necessary to operate our business, including:
Shopify and Service Providers
We may share information with:
- Shopify;
- Payment processors;
- Shipping carriers;
- Fulfillment providers;
- Website and technology providers;
- Analytics providers;
- Customer support services.
These providers only receive information necessary to perform services on our behalf.
Marketing and Advertising Partners
When applicable, we may share information with marketing or advertising partners to help us provide relevant promotions and improve our advertising.
Depending on where you live, you may have the right to opt out of certain types of data sharing or targeted advertising.
Legal Requirements
We may disclose information when required by law, legal processes, or to protect our rights, customers, or business.
Relationship With Shopify
Our store is hosted by Shopify, which collects and processes personal information about your use of our Services in order to provide and improve its platform.
Information submitted through our website may be shared with Shopify and other service providers located in countries other than where you live.
For more information about how Shopify handles your personal information, please review Shopify's Privacy Policy.
Third-Party Websites and Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete that information.
Security and Retention of Information
We take reasonable measures to protect your personal information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
- Provide our Services;
- Complete transactions;
- Maintain business records;
- Comply with legal obligations;
- Resolve disputes.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
- The right to access information we hold about you;
- The right to request correction of inaccurate information;
- The right to request deletion of your information;
- The right to receive a copy of your information;
- The right to opt out of certain data sharing or targeted advertising.
To exercise these rights, please contact us using the information below.
We may need to verify your identity before completing certain requests.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing communications, we may still send you necessary transactional messages, such as order confirmations, shipping updates, and customer service responses.
International Transfers
Your personal information may be transferred, stored, and processed outside of your country of residence, including through Shopify and other service providers.
These providers process information according to applicable privacy laws and their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
When we make changes, we will update the "Last updated" date at the top of this policy.
Your continued use of our Services after changes are posted means you accept the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: shopcapcafe@gmail.com