Refund policy

Cancellation 

We understand that circumstances may change. Cancellation requests must be submitted within 24 hours of placing your order by contacting us at shopcapcafe@gmail.com 

While we will make every effort to accommodate cancellation requests during this timeframe, cancellations can only be accepted if the order has not already entered processing, fulfillment, or shipping.

Once an order has been processed, packed, or shipped, it cannot be canceled. Please refer to our Return Policy for information regarding eligible returns.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at shopcapcafe@gmail.com within 7 days of delivery. Follow the return template below for easier processing. 

Exchanges 

Unfortunately, we do not offer exchanges.

If you're eligible for a return under our Return Policy, you may return your unused item for a refund and place a new order for the item you prefer.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be returned in their original individual packaging 
  • Be unused, unworn, and unwashed.
  • Be free of stains, odors, pet hair, makeup, or damage.

Bundle purchases must be returned in their entirety to qualify for a refund. Individual items from a bundle cannot be returned separately.

Final sale or clearance items are not eligible for return or refund.

Customers are responsible for return shipping costs. We will provide a prepaid return shipping label only if:

  • The wrong item was sent.
  • The item arrived damaged or defective.
  • We made an error with your order.

To initiate a return, please contact us at shopcapcafe@gmail.com and follow the template below for easier processing. 

Subject Line: Return Request – Order #[Order Number]

Hello The Cap Cafe Team,

I would like to request a return for my order.

Order Information

    • Full Name:
    • Order Number:
    • Email Address:
    • Phone Number (optional):
    • Date Received:

Items to Return

    • Product(s):
    • Quantity:

Reason for Return
(Please select one)

    • Changed my mind
    • Ordered the wrong item
    • Item arrived damaged
    • Received the wrong item
    • Defective item
    • Other: ______________________

Photos (Required for damaged, defective, or incorrect items)
Please attach clear photos showing the issue.

I understand that return requests are subject to The Cap Cafe's Return Policy and that items must be unused, unwashed, and in their original condition to qualify for a return.

Thank you,
[Your Name]

 

 

Refunds

Once we receive and inspect your return, we'll notify you of the status of your refund. Items that do not meet our return requirements may be refused and returned to the customer.

If approved, your refund will be issued to your original payment method. Depending on your bank or credit card provider, please allow up to 10 days for processing.

Original shipping charges are non-refundable unless the return is the result of our mistake or the item arrived damaged or defective.